Mr Primo is one of the leading companies in providing a wide range of home services, always striving to meet customer needs with the highest levels of quality and efficiency. The company's services include professional cleaning, maintenance and repair of home appliances, as well as organization and decoration services that add a touch of elegance and comfort to homes. The team relies on extensive expertise and intensive training to ensure fast and reliable solutions, using the latest technologies to improve the quality of life for our customers.

Home Maintenance Terms:

1. Customer Maintenance Requirements:

   • Accurate Description: The customer must provide detailed information about the faults or issues they are facing with the devices or systems.
   • Access Provision: The customer must ensure full access to the location or appliances to be serviced, with no obstacles that might hinder the work.
   • Site Preparation: The area should be prepared for the work (such as moving furniture or removing vehicles from the work zone in the case of car washing).
   • Punctuality: The customer should adhere to the agreed-upon schedule to ensure timely service delivery.
   • Service Testing Cooperation: The customer must cooperate in inspecting the appliances or systems after maintenance to ensure the work was completed satisfactorily.
   • Providing Additional Information: The company should be informed of any prior work done on the devices or systems requiring maintenance.

2. Technician Maintenance Requirements:

   • Punctuality: The technician should arrive on time and provide the service according to the agreed-upon schedule with the customer.
   • Use of Specialized Tools: The technician must use appropriate tools and equipment for each type of device (whether electronic, household, or surveillance cameras) to ensure proper maintenance.
   • Detailed Report: After each service, the technician must provide a detailed report outlining the problem resolved and the device's condition after repair, along with any future recommendations.
   • Safety Compliance: The technician must take all necessary precautions to ensure their safety, as well as that of the customer and the site, including ensuring that devices are powered off before starting maintenance.
   • Cleanliness: The technician must leave the site clean and organized after completing the job.
   • Customer Explanation: After completing the maintenance, the technician should explain the work done and guide the customer on how to care for the device in the future or what to do if any issues arise.

Mr Primo is committed to providing comprehensive maintenance services that ensure optimal performance for various appliances and meet customer needs with precision and high efficiency.